9. What if my package is damaged?

Modified on Wed, 26 Jul 2023 at 09:39 PM

We apologize for any inconvenience caused by a damaged package. We understand the importance of receiving your order in good condition and will do our best to resolve the issue promptly. If your package arrives damaged, please follow these steps to submit a complaint:
A. Take photos of the damaged package and products inside.
B. Contact us directly with the photos and a brief description of the damage.
C. Our customer support team will review your claim and provide further instructions on the next steps.
Please note that we may need additional information or documentation to process your claim, and we may require you to return the damaged items or provide additional details about the damage. We appreciate your cooperation and understanding in resolving this matter. Thank you for your support.

If you have any questions, please live chat with us or email us at service@zamathome.com.

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