We're sorry to hear that you haven't received your package even though it shows as delivered. Sometimes delivery carriers may mark a package as delivered before it is actually delivered or it may have been delivered to the wrong address. Please follow these steps to help locate your package:
A. Check with your neighbors or family members to see if they received the package on your behalf.
B. Check with the carrier or post office to confirm the delivery address and ask for details about the delivery.
C. If the carrier or post office can not locate the package, please contact us directly for assistance.
Our customer support team will be happy to help you investigate the issue and work with the delivery carrier to locate your package or arrange for a replacement or refund.
If you have any questions, please live chat with us or email us at firstname.lastname@example.org.