5. How do I deal with a missing item?

Modified on Sat, 06 May 2023 at 05:27 AM

We're sorry to hear that you're missing an item from your order. We're here to help you resolve this issue as quickly as possible. Here are some steps you can take to deal with a missing item:
A. Check your order confirmation email to verify that the missing item was included in your original order.
B. If the missing item was included in your order confirmation email, please contact our customer support team as soon as possible. You can contact us by email, phone, or live chat through our Contact Us page on the website.
C. Our customer support team will work with you to investigate the issue and determine the best course of action. We may need to initiate a trace with the shipping carrier to locate the missing item or issue a replacement item or refund.
D. If the missing item is located, we will get the carrier to ship it to you as soon as possible. If the item is not found, we will work with you to find a solution that meets your needs, such as issuing a refund or providing a replacement item.
We appreciate your patience and understanding as we work to resolve this issue. Please contact us as soon as possible so we can assist you with your missing item.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article